How can we help?
Guides and answers for your InfraCore services — and when you’d rather talk to a person, a real team in your timezone: 24/7 for emergencies, Sun–Thu for everything else.
Popular help topics
Knowledge base
Written guides and answers, straight from the team.
Billing & payments
Pricing, invoices, ৳/$ currency and how to pay via bKash or card.
VPS & servers
Configure, deploy and scale virtual and bare-metal servers.
Managed hosting
Ask our team about cPanel & managed hosting for your sites.
Domains
Search, register and connect domains to your services.
Account & verification
Manage your profile, settings and KYC from the client area.
Talk to a human
Open a ticket
Sign in to your client area to open or reply to a support conversation — the fastest, verified route.
Go to the client area →Contact us
Pre-sales questions, migrations or anything else — send us a note and we’ll reply, usually within one business day.
Contact the team →Check service status
Live component health, published openly. See if there’s a known issue before you reach out.
Open the status page →Common questions
How do I open a support ticket?
Sign in to your client area — open a conversation or reply to an existing one, and our team in Dhaka replies to your email too. Not a customer yet? Use the contact form and we’ll get back to you.
Where are your servers located?
Our Tier-III data center is in Dhaka, peered directly to BDIX and the local NIX, with edge regions across Asia, the Middle East and Europe.
How fast can I deploy?
VPS instances go live in under a minute after checkout. Dedicated and colocation setups are quote-based — we spec and rack them with you.
What uptime do you target?
We run to a 99.9% uptime SLA backed by N+1 power, precision cooling and a 24/7 NOC — and we publish live component health openly on the status page.
Which payment methods do you accept?
bKash and cards/MFS via SSLCommerz. Prices are shown in Bangladeshi Taka or US Dollar — switch the display from the footer — and eligible plans can be billed in USD.
Can I keep my data inside Bangladesh?
Yes. Plans hosted in our Dhaka data center keep your data inside Bangladesh, for data-residency compliance.